QLEANE TERMS AND CONDITIONS
QLEANE (also referred to onwards as “Company”, “we”, or “us”) reserves the right to make amendments to these terms and conditions for our cleaning service in Oakville, Milton, Burlington, Georgetown, Hamilton, Mississauga, Etobicoke, Toronto and surrounding areas of the Greater Toronto Area and Halton Region, without giving prior notice. By requesting service from Qleane, the client accepts these terms and conditions below and agrees to abide by them. Please carefully read these terms and conditions carefully before booking.
ILLNESS & COMMUNICABLE DISEASE POLICY
No customer shall book a service with Qleane without fully disclosing their knowledge of any contagious illness, communicable disease, or related symptoms present in the home. As a customer of Qleane, it is your responsibility to make our company aware if you or anyone in your household is experiencing symptoms of illness, has recently travelled internationally, is in quarantine, has tested positive for any communicable illness, or has been in contact with someone who has. All such information must be disclosed to Qleane in accordance with the health and safety laws of the Province of Ontario. Qleane reserves the right to discontinue any service on the grounds of health and safety at any time.
REFUNDS
Our services are personalized to each customer, therefore Qleane does not offer refunds. However, please contact us within 24 hours after the booking start time if you have any complaints about your cleaning service. We do not offer refunds, but we will offer you a free re-clean if we are notified within 24 hours of the initial cleaning. Customers must list, with photos, any areas of the home that were missed or not completed to satisfaction during the initial cleaning. Any areas not listed within 24 hours of the initial cleaning will not be honoured in the re-clean. Customers may not add new services to the re-clean without reaching our minimum new service requirement. Free re-cleans will take place within 24 to 48 hours of the complaint being filed. The customer must be available to grant access to the cleaners for the re-clean. Contact us at [email protected] or (437) 451-5444.
RECEIPTS AFTER CLEANING
All receipts are automatically sent once payment is successfully processed. If customers do not receive a receipt automatically, customers are required to contact Qleane at [email protected] to request that a receipt be manually generated. Please note that receipts will only be sent to the email address used during booking. If the email address is entered incorrectly the receipt will not be received and Qleane cannot be held responsible for this.
GIFT CARDS
Gift cards can be redeemed for any Qleane cleaning service but are not refundable or redeemable for cash. To use a gift card, please go to our booking page at qleane.com/book and enter your unique gift card code at checkout. Any remaining balance on a gift card can be used toward a future service.
NO LONG-TERM CONTRACTS
There is no long-term contract or term to the agreement between the client and Qleane. You may cancel a recurring or one-time cleaning service more than 24 hours prior to the scheduled booking at no charge. Qleane also reserves the right to cancel service at any time. A late cancellation fee of $79 CAD applies to cancellations made less than 24 hours prior to the booking date and time. Any appointment rescheduled less than 24 hours prior may incur the $79 cancellation fee or be rescheduled to a mutually suitable date at Qleane’s discretion.
MOVE-IN / MOVE-OUT CLEANING
Customers who book a Move-In or Move-Out cleaning with Qleane confirm that their home is empty and free of clutter, personal belongings, and furniture at the time of service unless otherwise arranged in advance. Qleane does not remove pet odours from homes. If your home requires removal of pet odours please contact a specialist. Qleane reserves the right to reclassify a booking to a Standard or Deep Clean rate if the home is still occupied or items remain inside the home upon our arrival — including but not limited to items inside the fridge, inside cabinets, or personal belongings throughout the home. Move-In/Move-Out pricing is based on an empty home. Extra charges will apply when emptying cabinets, appliances, or performing tasks not included in the standard move-in/move-out scope. All items must be removed from appliances and cabinets before our cleaners arrive unless explicitly booked as an add-on service. This service is available throughout Oakville, Milton, Burlington, Georgetown, Hamilton, Mississauga, Etobicoke and Toronto.
HOURLY SERVICE
All hourly services are billed by the hour at the current rate set by Qleane at the time of booking. Customers may not change their booking type after the service has begun without prior notice to Qleane. Qleane does not offer custom price bookings. A booking service may only be classified as Standard Cleaning, Deep Cleaning, Move-In/Out Cleaning, Hourly Cleaning, Organizing, or Home Concierge Services. All services are adjusted to one of these types. Qleane’s cleaners are not able to make adjustments to a customer’s cleaning service type during the clean. All cleaning adjustments must be communicated to Qleane by email, text message or phone call prior to the service time. Changes to bookings are subject to approval by Qleane.
For hourly service where the customer is present, any extra time spent by the cleaners in the home will be billed to the customer. It is the customer’s responsibility to terminate cleaning services at the end of the billable hours to avoid additional charges. If a customer wishes to add extra services or time, Qleane must be contacted by email, text or phone call. If a customer believes that Qleane’s cleaners are not working efficiently, the customer must communicate such concerns to Qleane prior to the end of the hourly service.
For hourly service where the customer is not present, Qleane will communicate with the customer when the hourly service is completed. If more cleaning is required, the customer will be notified. It is the customer’s responsibility to provide sufficient hours to complete the required cleaning of their property. Where insufficient hours are provided, only the priority areas of the home will be cleaned and the customer will be notified. Our 24-hour clean guarantee for hourly cleans is limited to the time required to fix any missed areas only, and does not mean the cleaners will spend an equal number of hours as the initial hours booked.
CLEANING APPROVALS
Customers may confirm their cleaning service satisfaction in several ways: by phone call, by replying to our emails, or by text message. All of these are acceptable ways Qleane may acknowledge a customer’s approval of the cleaning work. Once approval is received, Qleane reserves the right to deny a re-clean request. It is the customer’s responsibility to ensure all non-voice communications to Qleane are received and acknowledged within 24 hours of the initial clean. Qleane reserves the right to deny complaints made more than 24 hours after the initial clean. Customers who request an on-site review but who do not show up within 10 minutes of the team’s departure may be subject to additional charges for the time the team waits, up to a maximum of 1 hour, at which point the cleaning team may vacate the home.
TEAMS
Our cleaners work in teams of one, two or more depending on the size and nature of the job across Oakville, Milton, Burlington and the greater Halton Region and GTA. A team leader may be assigned to your home. We make every effort to keep the same team leader and team assigned to your home, but we cannot guarantee this. Several factors including illness, schedule changes, other clients, or business operations may result in a change of cleaners. Qleane will make every reasonable effort to notify you in advance of any team changes.
CONDUCT
Our cleaners will be respectful while in your home at all times. They will not perform tasks outside of their job scope such as smoking, eating or drinking, watching television, playing video games, answering the telephone or doorbell, or helping customers with tasks outside their cleaning plan. Qleane is a professional residential and commercial cleaning company and is not a grout specialist, wall specialist, tile or renovation specialist, or any type of specialist outside of general house cleaning. Customers requiring specialized work must contact the appropriate professional trade.
PETS
If you have pets, our cleaners appreciate it when they are secured or kept in a separate area during the clean for the safety of both your pets and our team. Please disclose the presence of pets at the time of booking so that appropriate arrangements can be made. We do not clean litter boxes or pet waste (urine, feces, or vomit) from floors or surfaces. If your pet has an accident, it is your responsibility to clean it up prior to or following our service. Our teams are instructed to clean around these areas.
Neither Qleane nor its cleaners are responsible for pets that escape when our cleaners are entering or exiting your home. If your pet will be roaming freely during the clean, please let us know in advance. Our cleaners will close doors as soon as they enter and exit and will not leave doors open for extended periods.
EQUIPMENT AND SUPPLIES
Qleane provides our own cleaning supplies and equipment including vacuums, mops, and eco-friendly cleaning products that are safe for children and pets. If you have a specific product you would like us to use, please notify us prior to your service date at [email protected] or (437) 451-5444. Depending on the condition of a customer’s home, Qleane may require the customer to make a vacuum cleaner available for use. This is to protect the health and safety of other clients, as vacuum cleaners can carry pet dander and allergens between homes.
ARRIVAL TIME
Your scheduled cleaning time has an arrival window of plus or minus one hour. This allows our cleaners to navigate traffic and any other delays encountered when travelling to your home across Oakville, Milton, Burlington, Halton Region and the Greater Toronto Area. Any delays beyond this window will be communicated with the client prior to the service appointment.
SCHEDULING AND PRICING
Scheduling changes can affect pricing as follows:
Pricing for recurring service is based on how frequently you request cleaning service. Below are our service frequency categories:
- Weekly: Once per week
- Biweekly: Every two weeks, but no more than three weeks since the last cleaning
- Monthly: Every four weeks, but no more than five weeks since the last cleaning
Rescheduling your cleaning may result in the cost of your service being lower than, higher than, or the same as your last cleaning, depending on the interval between cleans.
Example 1: A biweekly client who skips a cleaning creates a four-week interval between visits and the applicable monthly rate will apply to the next cleaning.
Example 2: A biweekly client who requests an additional cleaning between scheduled visits would be charged the applicable weekly rate for the following two cleans due to the shortened interval.
CLEANING FEE ADJUSTMENTS
Qleane may re-evaluate service rates based on the time required to perform services to meet the client’s needs, Qleane’s standards, and the client’s satisfaction. Clients are required to disclose the true state of the home at the time of booking. Clients will be contacted if there are significant discrepancies prior to service. Qleane reserves the right to adjust pricing if the true state of the home or home size is not accurately disclosed. Qleane also reserves the right to review and adjust its published prices at any time. All price changes do not affect previously confirmed bookings. Qleane constantly reviews its pricing to ensure alignment with current market rates across Oakville, Milton, Burlington and the GTA. Recurring clients may be contacted separately to discuss large price changes affecting future bookings.
WORKING AT HEIGHTS
Qleane and its cleaners do not work at heights exceeding two ladder rungs. Any cleaning that requires climbing more than two steps on a ladder will not be conducted by Qleane’s cleaners. This policy is in place to ensure the health and safety of our team members in compliance with the Occupational Health and Safety Act of Ontario.
SERVICE MONITORING
Qleane may monitor actual cleaning time for the first two months of service and occasionally thereafter to ensure accurate pricing. We will contact you to discuss possible price or service revisions if cleaning time differs significantly from the original quote. Qleane reserves the right to apply appropriate fees to a client’s cleaning quote if there are undisclosed conditions not previously listed, such as pets in the home or a significantly larger or more cluttered space than described.
PAYMENT POLICY
Payment is due in full at the time of booking online at qleane.com/book.
Accepted forms of payment: Visa, Mastercard, American Express, and other major credit and debit cards processed securely through Stripe. E-Transfer payments may be available — please contact us in advance if required. Cash payments are not accepted at the door. No booking date will be held without valid payment information on file.
LATE CANCELLATION
A late cancellation fee of $79 CAD will be charged unless notification of cancellation or rescheduling has been made more than 24 hours prior to the service date and time. All notifications must be made by phone, email, or text message to [email protected] or (437) 451-5444. Informing the cleaning team upon arrival at your home is not considered valid notification.
RESCHEDULING
A customer may reschedule a service at no charge provided rescheduling is done more than 24 hours before the service appointment time. A service rescheduled less than 24 hours prior may incur the $79 cancellation fee or be rescheduled to a later date at Qleane’s discretion.
LOCKOUT / INACCESSIBILITY
Qleane will make every effort to accommodate clients in the event of a lockout where our cleaners cannot gain entry to the home. Lockouts can be rescheduled to another date at no additional charge provided the client contacts us promptly. For cancellations resulting from a lockout, the $79 cancellation fee applies. For homes located outside of the Oakville and Milton service area, a $79 cancellation fee plus applicable travel charges may apply.
ACCESS AND CHANGES
If it is necessary to change, cancel or skip your regular cleaning, we appreciate at least 48 hours notice. If you do not notify our office and our team cannot enter your home upon arrival, a full lockout fee will be charged to cover our team’s time and travel. Our cleaners’ daily compensation is based on confirmed scheduled homes. Short-notice skips or lockouts prevent Qleane from servicing other clients during that time block.
Should you require a change in cleaning instructions, cleaning detail, or schedule frequency, please contact us at [email protected] or (437) 451-5444. Our cleaning teams are instructed to follow the instructions on their confirmed work order. Additional requests given to the team at the time of cleaning that were not agreed to in advance by Qleane’s office cannot be honoured. All additional tasks must be added to your cleaning plan at the time of booking or by contacting our office prior to the service appointment.
SECURITY ALARMS
If your home is equipped with a security system, please ensure it is in the off position prior to our arrival, or inform our office of the access code and input sequence before your scheduled cleaning date. Please notify our office immediately if this code changes.
CANCELLATIONS BY QLEANE
Qleane reserves the right to suspend or cancel a booking if there are problems with access to the home, water or electricity supplies, unsafe working conditions, or interference from other contractors or parties working in the space. The client may still be held liable for up to 50% of the cost of the agreed service in such circumstances.
ACCIDENTS AND THEFT
The client is responsible for securing cash, jewellery, and any other items of value prior to the cleaning service. If you have valuables, heirlooms, or sentimental items, please put them away prior to our arrival to avoid accidents. Our personnel are instructed to contact our office immediately if anything is broken or damaged, and to leave the client a note advising them of the incident.
In the event an item is damaged or broken as a result of our team, you must report this incident within 24 hours of the service. The client should inspect the home before the cleaners depart whenever possible. Any damages should be brought to our attention immediately. Once the cleaners have left the property, Qleane cannot be held liable for damages where the source cannot be verified.
A fair market dollar value of any damaged item must be demonstrated in order that a settlement may be determined. Qleane cannot be responsible for wall hangings, artwork, or decor attached with anything other than proper wall anchors or picture hooks. Qleane and its cleaners will make every effort to dust and clean around hanging frames with care.
If a client suspects or confirms that theft has taken place, it is the client’s responsibility to report the incident to Qleane’s office immediately and, in the case of actual theft, to file a report with the appropriate law enforcement authority in Halton Region, Peel Region, the City of Toronto, or the applicable municipality. Qleane takes all such matters extremely seriously.
STATUTORY HOLIDAYS
Qleane observes the following statutory holidays in the Province of Ontario: New Year’s Day, Family Day, Good Friday, Victoria Day, Canada Day, Civic Holiday, Labour Day, Thanksgiving Day, Christmas Day, and Boxing Day. Should your regular cleaning fall on one of these days, our office will contact you approximately one to two weeks prior to reschedule your appointment. If you wish to reschedule a cleaning that falls on any other holiday, please contact us at least 48 hours in advance to avoid a late cancellation fee.
CLUTTER
The quality of your cleaning service will be significantly better if our team does not have excessive clutter to work around. Surfaces, desks, or counters with large amounts of paperwork, personal items, or debris may not be cleaned. Qleane’s cleaners will make their best effort to organize cluttered workspaces to the best of their ability to ensure a satisfactory clean, but cannot guarantee results in heavily cluttered spaces.
LAUNDRY SERVICE
Customers who request laundry service with Qleane agree that Qleane shall not be responsible for any damages to the washer, dryer, or clothing being laundered. By requesting laundry service, each customer agrees that clothing may experience discolouration, shrinkage, or other unexpected outcomes. It is each customer’s responsibility to provide the cleaner with appropriate guidance regarding the care of their laundry. Qleane is not liable for any damages resulting from laundry services. Laundry service is available as a paid add-on.
HEALTH AND SAFETY
Qleane reserves the right to refuse a job on the grounds of health and safety, or for any work outside the scope of our insurance policy and general cleaning mandate. This includes but is not limited to biohazard cleanup, mold remediation, pest infestation areas, hoarding situations, and any condition that poses a risk to our cleaners’ health and safety under the Occupational Health and Safety Act of Ontario.
QUALITY CONTROL
Our quality control consists of client follow-up calls, satisfaction surveys, and occasional home inspections. A supervisor or quality control representative may enter your home following our cleaning team’s service. We believe that client communication and accountability are the best ways to exceed expectations and continuously improve our standards across Oakville, Milton, Burlington, Mississauga, Etobicoke, Toronto and all areas of Halton Region and the GTA we serve.
STAIN REMOVAL
Qleane will make every effort to remove all stains during the cleaning service. However, long-term or set stains — such as those in ovens, on walls, in grout, or on flooring — may not be fully removable within the scope of a standard clean. In such cases, Qleane will advise customers and discuss what constitutes an acceptable result for that portion of the home.
BEFORE AND AFTER PHOTOS
Qleane takes before and after photos for cleaning jobs completed throughout Oakville, Milton, Burlington, Halton Region and the Greater Toronto Area. These photos may be used internally for quality assurance, as proof of work completed, and occasionally for marketing purposes on our website and social media channels. Photos will not disclose the client’s address or any personal identifying information about the client. Customers who are not comfortable with photos being taken may contact us at [email protected] or (437) 451-5444 prior to their service appointment to opt out.
WALL WASHING AND SPOT CLEANING
Customers who book wall washing or spot cleaning with Qleane agree that Qleane shall not be responsible for any damage to walls during the cleaning process. Pre-existing conditions may already be present prior to service. Qleane reserves the right to refuse wall washing or any cleaning service on the grounds of safety or inability to properly perform the work. A customer’s wall spot cleaning service may be converted to full wall washing if stains are widespread rather than isolated, and the customer will be contacted to discuss service alternatives and pricing prior to proceeding.
HOARDING
Homes where hoarding has taken place require special attention and cannot be cleaned under a Standard, Deep, or Move-In/Out flat rate. If such conditions are discovered upon arrival in Oakville, Milton or any of our GTA service areas, Qleane shall convert the booking to our hourly rate at the current per-cleaner hourly rate. All hoarding situations can only be cleaned at an hourly rate because the time required cannot be accurately estimated in advance. Written estimates will be provided to customers ahead of the service where possible.
EXTRA WORK AND SPECIAL REQUESTS
Please contact Qleane in advance for any special requests including post-construction cleaning, inside appliance cleaning, garage cleaning, extra rooms, or any add-on services listed on our website at qleane.com. We will provide an estimate prior to the appointment; however, Qleane reserves the right to adjust the quote based on the actual conditions discovered on-site. All service additions or modifications must be communicated by email, text or phone call to Qleane prior to the service time and are subject to approval.
SERVICES WE DO NOT PROVIDE
Qleane’s cleaners are instructed to leave certain areas and items untouched. These include: any area or item containing bodily fluids, pet waste or vomit; litter boxes; areas with active pest infestations (ants, fleas, cockroaches, bedbugs, or similar); inside curio cabinets; exterior windows above ground level; biohazardous materials; and any surfaces or fixtures that pose a health or safety risk. Our cleaners cannot climb higher than two rungs on a ladder, work on the exterior of the home, move furniture containing electronics, lift any objects weighing over 20 pounds, prepare meals, or provide any pet or child care-related services. If your pet has an accident or vomits during or prior to the clean, it is your responsibility to address this before our team arrives or to clean it up yourself. If you have specific items or areas you prefer we not clean or handle, please contact us in advance at [email protected] and we will add it to your service notes.
NON-SOLICITATION OF QLEANE TEAM MEMBERS
All Qleane team members have signed a Non-Compete and Non-Solicitation agreement with Qleane. They are prohibited from soliciting business from any client on their own behalf or on behalf of any third party during their engagement with Qleane, or for 24 months following the termination of their contract, without written approval from Qleane.
You agree not to directly hire past or present team members of Qleane for cleaning services for a period of not less than 24 months from the date the team member last worked for Qleane. A placement fee equivalent to 20% of the team member’s annual take-home pay is due immediately upon such employment, regardless of whether the employment is regular, contract, or casual. Please contact Qleane at [email protected] to discuss this process if required.
GRATUITY
Gratuities are appreciated by your cleaning team but are never required. A recommended gratuity is 10% to 15% of your total cleaning fee. Tips can be left as cash for the cleaning team or added to your credit card payment at the time of booking or by contacting our office. One hundred percent of any gratuity left for the cleaning team is passed directly to them.
CLEANING BEHIND APPLIANCES
Behind appliances such as ovens, refrigerators, washers, and dryers cannot be cleaned if the appliances are not moved prior to our cleaners’ arrival. Cleaning behind appliances is only included in Move-In/Out cleans and must be arranged in advance. During Deep Cleans, if behind-furniture cleaning is required, the furniture must be moved prior to our cleaners’ arrival. Inside appliances (ovens, refrigerators, cabinets, and drawers) must be empty before cleaners arrive for any service that includes this add-on.
ACCESS AND KEYS
Please make arrangements for your home to be accessible to Qleane’s team at the scheduled time. Your scheduled cleaning time may vary by up to one hour due to traffic and travel time across the Halton Region and Greater Toronto Area. Please inform us how our cleaners may access your home — keypad code, lockbox, building concierge, or other arrangement — at the time of booking. If a customer forgets to arrange access and the team cannot enter the home, the cleaning will be rescheduled at the client’s convenience. Refunds are not provided for cleanings where the cleaners were unable to access the home, but we will gladly reschedule your appointment.
PERSONAL INFORMATION
Calls made to or received from Qleane may be recorded for quality assurance and training purposes. Qleane will never sell, share, or disclose your personal information to third-party companies or services without prior consent or unless required by applicable provincial or federal law in Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario’s applicable privacy legislation.
OFFICE HOURS
Our office is open Monday through Saturday, 8:00 AM to 6:00 PM EST. You can book online 24 hours a day at qleane.com/book. For after-hours inquiries, please email [email protected] or leave a voicemail at (437) 451-5444 and we will respond on the next business day. Qleane reserves the right to adjust office hours based on business needs, statutory holidays, and seasonal demand across our Oakville, Milton and GTA service areas.
INSURANCE
Qleane carries full commercial general liability insurance covering all cleaning services performed in Oakville, Milton, Burlington, Georgetown, Hamilton, Mississauga, Etobicoke, Toronto and surrounding areas of Halton Region and the Greater Toronto Area. You can book with complete confidence.
DISCLAIMER OF WARRANTIES
QLEANE MAKES NO REPRESENTATION, WARRANTY, OR GUARANTY AS TO THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, AVAILABILITY, ACCURACY OR COMPLETENESS OF THE SERVICE. QLEANE DOES NOT REPRESENT OR WARRANT THAT (A) THE USE OF THE SERVICE WILL BE SECURE, TIMELY, UNINTERRUPTED OR ERROR-FREE, (B) THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (C) ANY STORED DATA WILL BE ACCURATE OR RELIABLE, (D) THE QUALITY OF ANY SERVICES PURCHASED OR OBTAINED THROUGH QLEANE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, OR (E) ERRORS OR DEFECTS IN THE SERVICE WILL BE CORRECTED. THE SERVICE IS PROVIDED TO YOU STRICTLY ON AN “AS IS” BASIS. ALL CONDITIONS, REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
LIMITATION OF LIABILITY
IN NO EVENT SHALL QLEANE’S AGGREGATE LIABILITY EXCEED THE AMOUNTS ACTUALLY PAID BY YOU IN THE SIX MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO SUCH CLAIM. IN NO EVENT SHALL QLEANE BE LIABLE TO ANYONE FOR ANY INDIRECT, PUNITIVE, SPECIAL, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES OF ANY TYPE OR KIND INCLUDING PERSONAL INJURY, LOSS OF DATA, REVENUE, PROFITS, OR OTHER ECONOMIC ADVANTAGE.
GOVERNING LAW
These Terms and Conditions and any dispute between you and Qleane shall be governed by the laws of the Province of Ontario and the applicable federal laws of Canada, without regard to principles of conflicts of law. Any legal proceedings arising out of or relating to these Terms and Conditions shall be conducted in the appropriate courts of the Province of Ontario. By using Qleane’s services in any way, you agree that any claim or controversy arising out of the use of our services or relating to an alleged breach of these Terms and Conditions shall be settled through binding arbitration on an individual basis wherever possible. Judgment on any arbitration award may be entered in any court having jurisdiction in the Province of Ontario.
GENERAL
No joint venture, partnership, employment, or agency relationship exists between you and Qleane as a result of this Agreement or use of our services. If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent permitted by law. The failure of Qleane to enforce any right or provision in this Agreement shall not constitute a waiver of such right or provision unless acknowledged in writing by Qleane. This Agreement comprises the entire agreement between you and Qleane and supersedes all prior negotiations, discussions or agreements, whether written or oral, regarding the subject matter contained herein.
OTHER PARTIES
You accept that, as a company, Qleane has an interest in limiting the personal liability of its owners, officers, employees, and contractors. You agree that you will not bring any claim personally against Qleane’s owners, officers, or employees in respect of any losses you suffer in connection with our services. You agree that the limitations of warranties and liability set out in this Agreement will protect Qleane’s officers, employees, agents, subsidiaries, successors, assigns, and subcontractors as well as the Company itself.
ACCEPTABLE USE
By booking with Qleane, you agree that you will only use our services for lawful purposes; you will not use our services for fraudulent purposes; you will not cause nuisance, annoyance, or inconvenience to our team members; you will provide us with truthful and accurate information at the time of booking; you will keep secure and confidential any account access credentials provided to you; and you will provide proof of identity or access authorization as reasonably requested by Qleane.
TERMINATION
Qleane reserves the right to modify or discontinue service temporarily or permanently, and to refuse, suspend, or terminate service to any client at any time, for any reason, including if Qleane believes that a client has violated this Agreement. Qleane will use good faith efforts to contact you prior to suspension or termination of service where possible.
By visiting qleane.com and by booking a service with Qleane either online, by phone, or by email, you hereby agree to the Terms and Conditions set forth herein.
Last updated: May 2026 Qleane | Oakville & Milton’s Most Trusted Home Cleaners [email protected] | (437) 451-5444 | qleane.com